Neil, Founder, Fast-Break Consulting

The Struggle

When Fast-Break Consulting founder, Neil, found himself increasingly busy helping his firm’s clients increase their impact on the world, the administration aspect of running a company had to take a backseat.

As the new business pipeline grew, it soon became apparent that it just wasn’t getting done. Business was booming, ambitious targets were set and achieved, but admin processes needed to run more efficiently. He was losing time during the day and 3-4 nights per month not only taking care of it all, but also missing out on precious time with his family.

The company’s needs were getting more complex too. Neil and the Fast-Break consultant team needed to have clear sight of governance and reporting requirements and support with hiring, invoicing and consultant on and offboarding.

In Neil’s own words, he felt: “We were doing great stuff but felt drowned. Like there was no clear way out.”

The Decision

Identifying that he needed help managing the admin side of the business, Neil’s challenge was finding someone he could work with on a flexible basis: able to work a scalable number of hours, available at the right cost. “I wanted something that could scale up and down. Our consultants are usually out with clients so needs are sporadic and it didn’t make sense to hire someone to manage things we’d do better to simplify or automate.”

Neil knew he didn’t want to work with an organisation that had a very codified structure of service, or a commodity provider – he wanted a solution he could adjust and tailor to suit him. After researching the idea of using a virtual assistant, Neil discovered Virtalent.

He chose to work with Virtalent after looking closely at several VA providers, and decided that our flexible support plans would allow him to adjust the tasks and time he needed – giving him greater control over the level of support he might require on a monthly basis.

Essentially, Virtalent were the most open minded, allowing Fast-Break Consulting to construct their own brief. Neil also liked our focus on providing specialist support, and the fact we offered great value for money.

The Work

Neil was quickly matched with Liz – a degree-educated VA with over a decade spent in office management and executive assistance. Thanks to her vast experience in managing multiple teams, large budgets and time spent working as a business performance analyst for the Australian Attorney General, she was quickly able to tackle a number of high level EA and business management tasks, which made an impact from day one.

• Diary and inbox management
• Personal tasks
• International travel booking/planning
• Financial admin
• Managing consultants (timesheets, expenses, etc.)
• Recruitment
• Complex data analysis and presentations to support consultants on projects

Their working relationship is structured around changing weekly priorities. Neil delegates the most important tasks to Liz, sets a deadline and earmarks a weekly time slot for them to discuss things as needed.

The Result

Simply put – three years on, the admin now gets done thanks to a successful continued collaboration. This is largely because Liz created a number of effective admin-related processes which ensures she stays on top of everything that comes in – from emails to governance requirements.

Liz’s support has significantly reduced Neil’s admin burden, helping him claim back at least five entire days per month that he can instead spend on billable client work and growing the company. He can now dedicate his focus on work quality and even has more family time.

• 5 entire days per month
• Optimised admin processes
• Increased focus on the business, spurring growth
• More precious family time