Tag: customer engagement

11
Oct

Double Your Size: Our Top Tips for SME Growth

If your company has been moving along quite nicely since you started but you now want to implement strategies for growth, the prospect of doubling in size will no doubt be appealing. While SME growth is top of many a business owner’s agendas, there are a number of factors to take into consideration however. These include the sector you are

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26
Aug

Gamification In Business

If you run a business and are looking at ways to engage staff, keep customers and create some of healthy and enjoyable competition, then gamification might be just the thing you are looking for. Essentially, gamification rewards users for taking positive actions. We all like to be rewarded for being ‘good’ and this makes everything a lot more fun. You

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23
Jun

Responding to Customers on Social Media

Responding to customers on social media can be an obstacle for even the most savvy social media expert. Even the Prime Minister summed up – in his own eloquent way – the problems we can all face on social media. “The trouble with Twitter, the instantness of it – too many tweets might make a [email protected]” David Cameron MP Social

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15
Nov

Increase Your Customer Engagement

In today’s constantly connected world, customer engagement through excellent customer service is key for many businesses. One wrong move, and your customer can be all over social media complaining about your service. In fact, 76% of consumers say they view customer service as the ‘true test’ of how much a company values them. Customers expect an instant response to their

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