Tag: customer service

8
Nov

The Continued Importance of Sustainability in Business

The notion of large corporations making up the rules as they go along and turning into hungry, money making machines at the beck and call of shareholders is far removed from the experience of most companies. Sustainability in business has become ever more important over the last couple of decades and has been accompanied by changes in legislation and corporate

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27
Sep

Learning About Effective Marketing From Your Competitors

While it might seem sensible to put your nose to the grindstone and keep going no matter what, stepping back and taking a look at your competitors and what they are up to can be extremely beneficial. If you want to learn what effective marketing is in your industry or sector, then borrowing a few tips from the top performers

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23
Jun

Responding to Customers on Social Media

Responding to customers on social media can be an obstacle for even the most savvy social media expert. Even the Prime Minister summed up – in his own eloquent way – the problems we can all face on social media. “The trouble with Twitter, the instantness of it – too many tweets might make a [email protected]” David Cameron MP Social

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15
Nov

Increase Your Customer Engagement

In today’s constantly connected world, customer engagement through excellent customer service is key for many businesses. One wrong move, and your customer can be all over social media complaining about your service. In fact, 76% of consumers say they view customer service as the ‘true test’ of how much a company values them. Customers expect an instant response to their

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24
Jun

Zappos: Delivering Happiness in Customer Service

Bad customer service is something that we often moan about. Customers like to be treated with respect and feel that their issue is dealt with – sadly though this isn’t always the case. Twice as many people tell others about bad service than good service. So how do you get people talking about the service you deliver and in a

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