Security & Technology

Instant 24/7 Access to Timesheets

All Virtalent clients can log in to our task management portal to check the status of tasks, view time sheets, add files and notes, and much more. This is also the place to download VAT invoices.

All data stored on the task management portal is hosted off-site on a secure server and all data is transferred with 256-bit SSL encryption (notice the padlock symbol in your browser?). As all time is logged to your account by your VA in real time, using their own task management portal login, you will always know exactly how many hours you have used that month.

We Surpass Industry Standards

Virtalent follows the guidelines laid down by the UK Association of Virtual Assistants and the Society of Virtual Assistants. We also hold professional indemnity insurance cover with Hiscox Insurance which insures all tasks for a cover level of up to £250,000. According to the SVA’s latest industry survey of over 1600 Virtual Assistant service providers in the UK, fewer than 10% of VAs work in a team and over half do not abide to key legislation such as registering with the Information Commissioners Office for data protection (the law!). With Virtalent, you are in safe hands.

Identity Checked & Assessed

Not only must all of our Virtual Assistants pass through a rigorous selection process, but all successful applicants are then independently identity checked by Onfido. Plus, you can speak to any of our UK-based team simply by giving us a call. It’s our business to look after your business.

All of Our Plans Include

A UK-based Virtual Assistant

A dedicated Account Manager

Direct contact by phone, email or text

Access to our task management portal 24/7

Questions? Talk to our team

FAQs

What happens once I have signed up?

If you have filled in all your details in the sign-up form, your dedicated Account Manager (the same person you spoke to for your consultation call) will get in touch with you right away. If you have already booked a consultation call, the VA we recommended to you in your proposal will get in touch so you can begin working together. We usually recommend you start your new virtual relationship with a more in-depth phone call to plan the coming weeks and months ahead.

We’ll also provide you with access to our task management portal and your Account Manager will be on hand at all times to support you. Yes, it really is as simple as that!

Still stuck?

Read our FAQ section in full.

When does my VA work?

They usually work during standard UK business hours, but if you are in real need of a VA to work more unsociable hours please let us know and we will try out best to accommodate your needs.

What can my VA help with?

Some of our talented assistants can help with diary management, PA support, inbox management, research and admin tasks. Other VAs can assist with social media management, writing blogs or sending our newsletters. As our team has such a diverse range of skills, it’s best to book a consultation so we can understand your needs and then recommend a specific VA for you to work with.

What can we help you with today? Read more here.