Question? Read our FAQs
How do I get started?
How quickly can I get set up to use your service?
I’ve signed up. What happens now?
How do I know that your Virtual Assistants are capable of carrying out these tasks?
Once hired, our VAs must pass through our Virtalent training programme before they can begin working with our clients to fully prepare them to be a Virtalent Virtual Assistant.
The training doesn’t stop there though! Our VAs are given on-going help, support and training, so they are fully equipped to carry out any work required of them. Our Virtual Assistants are hard-working, ambitious and determined individuals with the necessary skills and capabilities to assist you in achieving continuous success in your business.
Still not sure? Book a consultation here.
Do I only work with one Virtual Assistant at a time?
Why not create an entire team of Virtual Assistants?
Are there any additional fees or charges?
Do my unused hours roll over each month?
How is payment taken?
Any additional hours you used are billed to you at the end of that month, which these invoices also debited via GoCardless in 7 days.
What do I do if I want to upgrade my plan?
I'm not able to pay by direct debit. Is there an alternative?
I'm a VAT-registered company based in an EU country other than the UK. Do I have to pay the VAT?
Who will be my Virtual Assistant?
Our approach is different. We look at the soft skills of each person, not just the hard skills. Communication is key. After all, what’s the point in having an administrator with 20 years experience if they can’t interact with your customers, make suggestions to improve the efficiency of your business and help you to grow your business!
Where will my VA be located?
When doesn't my VA work?
They usually work during standard UK business hours, but if you are in real need of a VA to working more unsociable hours please let us know and we will try out best to accomodate your needs.
What tasks can my Virtual Assistant help with?
Read more here.