Question? Read our FAQs

    How do I get started?

    Signing up to Virtalent couldn’t be simpler. First we recommend you book a consultation with one of our team to discuss the support you are looking for. Following the call, we’ll send you a proposal which outlines the profile of the Virtalent Virtual Assistant we recommend you work with and most clients then like to speak to that VA. Then, if you’re happy to proceed, it takes just 60 seconds to create an account online and you can begin working with your new Virtual Assistant very shortly afterwards.

    I’ve signed up. What happens now?

    We’ll be in touch very shortly! We provide all new clients with a single point of contact at Virtalent. As soon as you complete our short online sign up form, the person you spoke to for your consultation will be assigned to your account as your Account Manager and they will get in touch with you right away (during UK office hours). Your new Account Manager will assign the VA we recommended to you to your account and then create your login to our task management portal. Your VA will then get in touch to begin working your Account Manager will be on hand at all times to support you, particularly during your first few months.

    How do I know that your Virtual Assistants are capable of carrying out these tasks?

    Applicants must pass through a competitive and rigorous application and assessment process in order to become a Virtual Assistant with Virtalent. Our Assistants are appointed based on their professional experience, skills, talents, qualifications and achievements to date, but mainly on the basis of their natural intelligence, communication skills and passion for the work required of them.

     

    Once hired, our VAs must pass through our Virtalent training programme before they can begin working with our clients to fully prepare them to be a Virtalent Virtual Assistant.

     

    The training doesn’t stop there though! Our VAs are given on-going help, support and training, so they are fully equipped to carry out any work required of them. Our Virtual Assistants are hard-working, ambitious and determined individuals with the necessary skills and capabilities to assist you in achieving continuous success in your business.
    Still not sure? Book a consultation here.

    Do I only work with one Virtual Assistant at a time?

    You are initially assigned one Virtual Assistant, however you can have more Virtual Assistants assigned to you at any time without any additional commitment. You may require one of our super social media VAs alongside your amazing administrator VA, just let your Account Manager know.

     

    Why not create an entire team of Virtual Assistants?

    Are there any additional fees or charges?

    There are no additional hidden fees or setup charges to pay. You only pay for the time our Virtual Assistants spend working on your account, and not a penny more!

    Do my unused hours roll over each month?

    We understand that sometimes you may have a quiet month. Any unused hours on your account will roll over to the next month.

    What do I do if I want to upgrade my plan?

    If you find you want to upgrade your Pricing Plan, let your Account Manager know so we can get this in place for you. If your Account Manager notices that you need to upgrade to a better plan, they will let you know.

    How is payment taken?

    All payment is processed through our third party provider, GoCardless, who process all payments on our behalf. Your payment is taken on the same date each month. So if you sign up on the 5th, the payment will be taken on the 5th of each month going forward.

     

    Any additional hours you used are billed to you at the end of that month, with these invoices also debited via GoCardless upon receipt.

    I'm not able to pay by direct debit. Is there an alternative?

    We can also accept payment by bank transfer, international wire transfer or debit/credit card (cards attract a 3% surcharge). Please call us on 0330 120 0477 if you are unable to pay by direct debit. All customers receive full VAT invoices as standard.

    I'm a VAT-registered company based in an EU country other than the UK. Do I have to pay the VAT?

    No, if you can provide us with your EU VAT number we will verify this via the VIES system. We can then use the reverse charge scheme to remove the VAT from your invoices. Looking to sign up? Please make sure to let us know you have an EU VAT number before you create an account so we can direct you to the appropriate payment link.

    Who will be my Virtual Assistant?

    We recruit our VAs from a wide range of backgrounds. You can find out more here.

    Where will my VA be located?

    All our VAs are UK-based and this is something we are proud of. This means that all our VAs understand how British businesses operate, they all speak English fluently (no language barriers!) and there are no time zone differences.

    When doesn't my VA work?

    As all our Virtual Assistants are UK-based, we observe all bank holidays in England and Wales. There will be times when your VA will also take time off too (we all need a break from time to time!). Your VA will inform you in plenty of time when they will be taking holiday. Don’t worry though, your Account Manager can arrange cover for the time your VA will be away or if they are ill.
    They usually work during standard UK business hours, but if you are in real need of a VA to working more unsociable hours please let us know and we will try out best to accomodate your needs.

    What tasks can my Virtual Assistant help with?

    Some of our talented assistants can help with diary management, PA support, inbox management, research and any admin task. Others can assist with social media management, writing blogs and sending our newsletters. What support are you looking for?

    Read more here.

    How can I contact my VA?

    You can contact your Virtual Assistant through the Virtalent email address that we provide them with, by phone or by text.

    Can I call my VA?

    Of course! Schedule a time to call your VA and they will be more than happy to have a chat with you.

    Can my VA help with accounting or bookkeeping?

    Your VA can assist with financial admin such as adding invoices to your accounting software or chasing invoices on your behalf, however due to the legalities associated with bookkeeping and accounting, we are unable to provide full service bookkeeping or accountancy support. Our VAs will happily research excellent bookkeepers or accountants to help you with this type of work.